When collecting personal information, HBD will, where possible, indicate the purpose for the collection and use of the information, to whom it may be disclosed and how you can request access to the information. You have the right to opt-out of certain collection, use, and disclosures using optional settings and links provided on the website.
Online data collection and use:
We receive, collect, and store any information you enter on our website, forms, or provide when you contact us. This information is used to provide information and services to you. It is used to provide users with ongoing customer assistance and technical support or so that we may contact you with general or personalized service-related notices or promotional messages.
In addition, when you access the HBD International website, anonymous technical information may be collected such as, but not limited to the Internet protocol (IP) address used to connect your device to the internet as well as other device and connection information. We may use software tools to measure and collect anonymous session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from a page. This information is used by HBD International to make decisions about maintaining and improving our websites and services. This information remains anonymous, except where you directly enter personal information on submission and contact inquiries.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. However, if you decide not to display cookies, then you may not be able to gain access to all the content and facilities of this website.
Disclosure of personal information:
To be able to effectively provide our service(s), HBD may disclose information to others within HBD or with our parent company Health by Design Pty Ltd Australia. HBD will only share (disclose) your personal information with third parties if it is required to provide, manage and administer our service obligations to you, or if it is required under law or in an emergency situation. The third parties may include (but are not limited to) the following:
• Contractors or service providers engaged by us
• Any persons acting on our behalf, including professional advisers
• Government and regulatory bodies
• Where disclosure is permitted or required by law
Where we engage contractors, service providers or others to act on our behalf, HBD will take reasonable steps to protect the privacy of all information disclosed and requires such parties to comply with any relevant privacy laws.
If we send your personal information outside of the United States of America, we will require that the recipient of the information complies with privacy laws and contractual obligations to maintain the security of the data.
In the event that you use or click links from our website to outside sites (for example, Facebook, Twitter, LinkedIn or links within blog articles), those websites and third-party organizations may collect or use your data in other ways not covered in this policy. For additional information you should refer directly to the third-party’s policies and HBD is not responsible for data collected by other websites you may visit from our site.
From time to time, we may contact you to provide you with information about products and services offered by us, our related entities and our business partners that may be of benefit to you and your family. When we contact you it may be via mail, phone, or email.
When you become our customer, you consent to us using your personal information for direct marketing purposes, unless you have contacted us to withdraw your consent. If you do not wish to receive marketing material from us you can contact us at any time to let us know or use the opt-out process on our offers or promotional communication. Our contact details are at the end of this policy. When you contact us to make this request, we will action your request within a reasonable period.
If you request not to receive marketing material, please note that we will still contact you in relation to our on-going services you have requested and/or services that your employer wishes you be made aware of. For example, we will still send you any bills, statements and notices that are relevant to the products and services you have purchased from us.
How is your data stored?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services and interact with visitors and users. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. When you submit a contact form your information may be emailed to HBD International website administrators or sales staff.
HBD International may hold personal information in a combination of secure electronic and hard copy formats based at our office premises. We take all reasonable steps to ensure that any personal information held by us is protected from misuse, loss and unauthorized, modification or disclosure. Such steps include, but are not limited to:
· Access to personal data is limited to authorized personnel who have a legitimate need to know based on their job
· Confidentiality requirements for our employees and suppliers
· Secure document storage
· Antivirus and anti-malware software are installed and regularly updated virus definitions
· Security procedures and policies are audited on a regular basis to ensure they are updated in accordance with current legal requirements and current levels of security technology
While HBD has security measures in place to protect your data, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant or ensure the security of any information you transmit to us or we transmit on your behalf, or to you, in the course of providing services over the internet.
HBD will keep information for as long as it is required to be able to provide the intended service(s) or to meet legal and regulatory requirements. We will take reasonable steps to permanently de-identify or securely destroy personal information that we no longer require for any purpose except in limited permitted circumstances.
HBD does not adopt any government identifiers.
Accessing your personal information:
You have a right to reasonable access to any information that HBD holds about you. To request access to your information, please contact us (our contact details are listed below). At the time you make your request, we may ask that you complete relevant forms. We reserve the right to charge for providing access to certain information, as permitted by law and you will be informed of this at the time of your request. We will always endeavor to meet your request for access within a reasonable timeframe and in the manner requested by you if it is reasonable to do so.
However, in some circumstances we may decline a request for access to information such as where we no longer hold the information, giving access would be unlawful or the request for access would impact the privacy upon other individuals. If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request.
Correcting your personal information:
To enable us to provide you with the best possible service, it is important that the information we hold about you is accurate. We will take reasonable steps to ensure your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it.
If you believe any information we hold about you is inaccurate, incomplete or out-of-date, you should contact us (see below) to correct it. We will respond to your request within a reasonable period and take reasonable steps to amend your records.
Complaints and contacting us:
If you would like to access, correct, amend, or request we delete any personal information we have about you, you are invited to contact us by contacting our Privacy Officer, Andrew Stephenson at [email protected] or by phone on (+1) 844-206-1533.
If you have a complaint or feedback in relation to how HBD has handled your personal information, please contact our privacy officer, Andrew Stephenson, on (+1) 844-206-1533 or by cell on (+1) 585-313-1661. If you have a complaint about our Privacy Officer, you may direct your complaint to an alternative Privacy Contact, Patty McLoughlin at [email protected].
You may also contact us by mail by sending correspondence to:
HBD International, Attn: Privacy Officer, PO Box 382, Enola PA 17025, USA.
All complaints will be investigated and you will be contacted in due course on the outcome.
HBD International will manage your concerns internally, directly with you.